It will be very operational:
Make your own deliveries as reliable as possible :
• Ensure the purchase contract and supply conditions for the coming months;
• Maintain contact with the semiconductor or other supplier at a courteous and sustainable level in the long term;
• Re-check and formalize with the appropriate services of the supplier factory (next fixed shipping quantities);
• Place the container at the top of the ship from the exporting country (LIFO and first cleared);
• Ensure arrival dates: Establish contact or communication with shipping companies using their customer services and the capacity of digital double containers;
• Anticipate with the service provider in charge of the clearance all the files, all possible contacts with the dates of availability (especially the customs officers who know the company).
Review nomenclature data with related services:
• Is there a plan B if such A reference is in a long stock out, if so, do we have inventories and can we supply the B ref quickly? Set up a supply B if the major component is out of the radars for some time;
• Analyze air freight costs and determine emergency supply path;
• Put the emergency nomenclature in the ERP;
• Check suitability/compatibility with production engineers (change of tools, workers on production line training, etc.);
• Switch to B-mode if necessary: as much to anticipate as to lose the business (Analyze the cost of over-stock of the end-of-life).
– Choose your client (ABC sorting rather than loosing all)
• In case of out of stock, communicate with the sales teams the priority of customers and orders: what is negotiable or not A PRIORI? This is the opportunity to set up a customer page with the IT guys, which can inform customers without driving the customer service crazy, of the progress of all cust orders.
o Can we deliver, delay / reschedule orders, cancel orders?
o Associate with the results of the Customer Service when announcing production plans with constraints (Maximum delay and delay acceptable by the customer);
o What are the risks of penalties?
o What are the penalty amounts per order?
o What are the impacts on the turnover if the customer leaves following the cancellation of his order?
o Perform simulation of penalties according to scenarios and decide which orders to deliver, stagger, cancel.
o Decide together (Sales, Management Control, MGS) and notify off-set customers & estimated dates.
o Inform the customer service of the situation, update the web range and all available data (receipts, fab plan, supplier situation, etc.) to all company contacts.
• Redo the manufacturing schedule or production plan according to the available data.
o Depending on the customs clearance schedule, update the manufacturing plan to prevent scheduled/scheduled customer delays in the red zone (customer assembly plant or customer distribution network);
o Notify the customer or the « Situation by customer » web page by reference and estimated delivery day.
If you need a hand, I can help you set up, and … if you have other ideas, put them in the comment area!